ACCOUNTABILITY
Complaints & safeguarding
A goodness platform earns trust by how it handles the bad days, not the good ones. This channel reaches a human, always.
Safeguarding, first
If you believe anyone — especially a child or a vulnerable adult — is at risk in connection with this platform, tell us immediately. Minors' identities never open on this platform by design; any suspicion of misuse is treated as the highest-priority case and, where the law requires, referred to the authorities.
What happens to a complaint
Every submission gets an internal case number, is read by the operator desk, and receives an answer within 7 days (safeguarding: 24 hours target during the pilot). We never publish complaint details; aggregate counts appear in the transparency report.
Tell us
Plain words are enough. Please include no one's name or address unless safety requires it.
No complaint is ever held against a person asking for help.